Client Centred Focus:

  • All individuals and small business within the wider community – our clients – are supported and empowered to define and reach their goals, promoting self-determination.


  • To serve the wider community to the best of our ability.
  • To strive for excellence and act with integrity, pride, professionalism and courage in all that we do.
  • To care for all small business minded people in the wider community through approaches which are holistic, fair, inclusive and culturally competent.


  • Behaving ethically; acting with honesty and loyalty and in an appropriate way.
  • To be committed staff members of the community in which we work.


  • Building trust, being honest and acting in a non-judgemental manner that ensures people get a fair go and are treated equally.


  • Promote a culture that values and respects the best interests of the wider community, regardless of background, beliefs and culture.